Skills

Customer Service

Helpdesk has a long and extensive experience of providing customer service. We have been doing it the last 12 years and we know what the customers expect and we know how to provide that. We work in a service management system based on ITIL which is fully transparent to our clients and can if needed be integrated with our clients’ systems. Each new assignment is customized to meet our client’s needs and expectations. We provide services such as answering incoming sale calls, bookings, insurance administration, transport and logistics management, subscriptions, service reporting, complaints and information management.

Social Media Monitoring

Who looks after your reputation on the Internet? Companies and their products’ reputation are frequently discussed on the Internet and rumours are spread very easily. Six years ago a dissatisfied customer might tell six friends, whereas today someone would put it on the Internet for thousands of people to read. Regardless of how large or how powerful your company is, anyone on the Internet can write whatever they want about you to millions of people, to your potential customers, for them to read, true or not – without you ever being able to erase it. Helpdesk carries a concept for Social Media Monitoring.

Consulting

We have been operating customer service centers the past twelve years and have an extensive experience in corporate management, business development as well as with sales and marketing. Our knowledge is both wide and deep, we see customer service and support as an integrated part of the business planning and have knowledge of how to set up and operate a successful customer service center.Soft skills and communication are key factors and focusing on behavior and attitude can increase the self esteem and motivation of the customer service employees. Support systems, call methodology, categorizing and process routines are key factors for an efficient customer service center. Analyzing different methods can be used for bench marking and research.

Technical support

Computers

We support and trouble shoot desktops and laptops from companies like Hewlett-Packard, Fujitsu, LG Electronics, Lenovo, Asus, Sony, Toshiba and Acer.

Software

We support software from Microsoft and Adobe such as Windows, Office, SharePoint, Exchange, AD and Adobe Reader. We can help you with your support ranging from functional support to a more advanced tasks like account administration and professional user support.

Security software

Security software from companies like F-Secure, Symantec, Panda and Norman. We can help you with installation, , configuration and updates as well as general help and advice regarding security issues on the Internet.

Peripherals

We currently support peripherals from global brands like Hewlett-Packard, Canon, Brother, Lexmark, Epson and Samsung. The product range contains everything from printers, scanners, monitors and sound systems to mobile phones and cameras.

Network products

Helpdesk can support both wired and wireless network products from companies such as Belkin, Linksys, D-Link, Creative, 3Com, Netgear and Zyxell. We help you connect your computer to a network or to the Internet, configure and customize your e-mail software and Internet browser as well as giving you advice on security issues on the Internet.

Home electronics

We currently support home electronic products such as LCD- and Plasma TVs, home theater systems, speaker systems, CD- DVD and MP3 players, smart phones and hosted solutions connected to them. Unlike the manufacturers’ warranty support, we can help you make your home electronics environment to work together, including all products, connections and configurations.

Service Desk

The main objective of the Service Desk is to minimize the down time of your employees and at the same time maximize the up time of your IT infrastructure. This service can be completely tailored to your needs. In addition to standard products, Service Desk can help you with your company-specific software and general monitoring & surveillance. Our support tools are telephone, e-mail or remote control..