Helpdesk Datasupport AB Helpdesk Datasupport AB
About Helpdesk Datasupport AB Skills Services for companies Services for consumers Career with Helpdesk Contact us Sign in or register your support product
Teknisk Support
SKILLS

Helpdesk has many years of experience and skills within the following product areas; desktop and notebook computers, all types of peripherals, home electronics and Service Desk services.

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ITIL

Helpdesk Datasupport AB has Foundation Certification for Service Management

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COMPUTER SECURITY

Remember to make regulary security backups of your personal files and keep Windows and Security software updated.
 
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Technical Support

Since IT products are becoming more and more about branding, design and packaging rather than technology and features, more and more electronics manufacturers appreciate the importance of choosing local support partner in the Nordic area.

That is why we at Helpdesk believe we have an attractive package to offer. While the mixes of languages we offer are small, then so is the number of people speaking those languages. This gives you as a manufacturer three choices to choose from:

  1. Offer support in English only. A poor choice for many reasons, mainly because you will deter many people from buying your products and even more people from becoming repeat customers. People want to interact with the support provider in their native language.
  2. Offer support in the Nordic languages from Ireland, Barcelona, Poland etc. A better choice but still not quality support. There will be difficulties finding natives willing to move, low selection of native applicants and poor agent retention. The low number of applicants is really the key since you loose the luxury of passing on people who really aren’t top performers, no matter if they lack soft skills or IT skills as long as they have the language.
  3. The right choice if you want quality support is to locate the support in the Nordics. We can easily find natives, be very selective when recruiting agents and we achieve high agent retention. While the costs for an agent in the Nordics are slightly higher, we make up for most of the difference by giving faster and better answers (due to our more selective screening process when hiring), thereby reducing the volume of calls and e-mails. The rest of the difference is easily made up in the increase in repeat purchases by your customers.

Helpdesk presently support the following areas:

  • Business software
  • Consumer software
  • Desktops & notebooks
  • Digital cameras
  • GPS devices & car stereos
  • Home theater systems
  • Kitchen appliances
  • LCD monitors
  • Mobile phones & smart phones
  • Plasma monitors
  • Portable media devices
  • Projectors
  • Routers & switches
  • Storage hardware
  • Wireless technologies

Helpdesk offers its customers both 1st and 2nd line support.