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SKILLS
Helpdesk has many years of experience and skills within the
following product areas; desktop and notebook computers, all
types of peripherals, home electronics and Service Desk
services.
>> Read more |
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SERVICE DESK
Service Desk is a customer specific service for companies that
need help with their IT environment.
>> Read more
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COMPUTER SECURITY
Remember to make regulary security backups of your personal
files and keep Windows and Security software updated. |
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ITIL
ITIL stands for IT Infrastructure Library and is one of the largest
collections of best practices for service management. The first
guidelines were published in 1989 by the UK Government’s Central
Computer and Telecommunications Agency (CCTA), now the Office of
Government Commerce (OGC). The documentation has grown over time and now
also contains material from the British Standards Institute (BSI). The
written guidelines contain detailed information about every process in
the ITIL and are today used by thousands of organisations and companies.
The concept behind ITIL is to acknowledge that companies depend
increasingly more on IT to realise their goals, satisfy demands for
service and safeguard quality. Companies cannot be as dependant on key
individuals, but need to be more process-thinking oriented and devise
routines and tools in order to constantly have access to the latest
information.
To communicate effectively all users must employ the same terminology
and concepts. This applies not only to oral and written communication
but also to systems support. Helpdesk Datasupport AB provides
ITIL-customised services using ITIL-customised systems, tools and
routines.
Helpdesk holds the Foundation Certification for Service Management.
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